Status of Visa Operations (updated September 30, 2021)
The U.S. Embassy in Tunis continues to follow procedures that prioritize the health and safety of our applicants and employees. Our Consular Section has resumed full processing of immigrant visas, with appointments scheduled by the National Visa Center. Embassy Tunis is currently unable to approve immigrant visa cases transfers (to include DV cases) from applicants who are not Tunisian or Libyan citizens, currently residing in Tunisia or Libya.
The Consular Section has resumed routine non-immigrant visa processing, though is maintaining social distancing protocols in our facility. While Embassy Tunis aims to process cases as soon as practicable, there is likely to be increased wait times for completing such services due to substantial backlogs. To obtain an appointment, please follow the guidance provided at www.ustraveldocs.com. For assistance with nonimmigrant visa applications or appointment scheduling, please contact our nonimmigrant visa support center by email at support-Tunisia@ustraveldocs.com or call +220.127.116.11.45.
The U.S. Embassy in Tunis understands that many visa applicants have paid the visa application processing fee and are still waiting to schedule a visa appointment. Rest assured that we will extend the validity of your payment (known as the MRV fee) until September 30, 2022, to allow all applicants who were unable to schedule a visa appointment as a result of the suspension of routine consular operations an opportunity to schedule and/or attend a visa appointment with the already paid fee.
The purpose of your intended travel and other facts will determine what type of visa is required under U.S. immigration law. As a visa applicant, you will need to establish that you meet all requirements to receive the category of visa for which you are applying.
Travel to the United States on a temporary basis, including tourism, temporary employment, study and exchange.
For foreign citizens who want to live permanently in the United States.
What is a Visa?
A citizen of a foreign country who seeks to enter the United States generally must first obtain a U.S. visa, which is placed in the traveler’s passport, a travel document issued by the traveler’s country of citizenship.
Certain international travelers may be eligible to travel to the United States without a visa if they meet the requirements for visa-free travel. The Visa section of this website is all about U.S. visas for foreign citizens to travel to the United States.
(Note: U.S. citizens don’t need a U.S. visa for travel, but when planning travel abroad may need a visa issued by the embassy of the country they wish to visit.).
To contact a customer service representative, please visit the GSS Contact Us page for full information or use contact information below:
- Email: To reach a customer service representative via email, please write to support-Tunisia@ustraveldocs.com.
- Telephone: Please contact a customer service representative using one of these telephone numbers:
- Callers in Tunisia: Call +216 31 37 81 45.
- Callers in the United States: Call 1 703 520 2249. Skype: To use Skype to speak to a customer service representative during regular hours of operation, add a new contact to your Skype account with the Skype name ustraveldocs-tunisia.
Customer Service Statement
The Department of State manages the visa process strictly but fairly in order to best protect the United States. We are committed to the essential openness for which the United States has always been known. Travel to the United States is welcomed and encouraged.
We promise to you, the visa applicant, that:
- We will treat you with dignity and respect, even if we are unable to grant you a visa.
- We will treat you as an individual and your case as unique.
- We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.
- We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.
- We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.
- We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.
- We will provide information on non-immigrant appointment waiting times at every Embassy and Consulate posted on https://travel.state.gov/.
- We will explain the reason for any visa denial to you.
Furthermore, if you are a:
- Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.
- Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.
- Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business.
At the same time, we expect you, the visa applicant, to:
- Plan your travel and visa application as far in advance as possible.
- Complete your application fully and accurately.
- Be forthcoming about your purpose and plans.
- Prepare for your interview by being able to clearly and concisely describe your intentions.